design & production
DOWNLOADS & REFUNDS
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To ensure a smooth experience for all our customers, please review our store policies carefully. By making a purchase, you agree to the following terms and conditions:
Design Approval and Refunds
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Design Approval: Once you approve a design, it is considered final. We cannot offer refunds or modifications after the design has been approved. Please review all designs thoroughly before giving your approval.
Product Returns
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Return Policy: Returns are only accepted for physical products and must be initiated within 3 days of receiving the item. To request a return, please contact our customer care team at hello@theackpro.com and include clear photos of the received item.
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Condition for Return: The item must be in its original condition and packaging. Returns are not accepted after 3 days from the date of receipt.
Customized Products
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No Refunds: Customized products are made specifically for you based on your requirements. Therefore, we cannot offer refunds for customized items once the order is placed.
Shipping Information
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Local Shipping: For local areas, shipping typically takes 3-4 days.
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International Shipping: For international orders, please allow 7-20 days for delivery, depending on your location and customs processing times.
Customer Support
If you have any questions or concerns about your order, please reach out to our customer support team at hello@theackpro.com. We are here to assist you and ensure your satisfaction.